Last week, during my scroll of my Facebook feed, I came across a few things that were peculiar. One of those things was screenshots from a Silver Moon Diner employee. They were unpleasant just like the service 22-year-old Alexis Covington described to me when I spoke with her on the phone days after the incident occurred. Before I get into the details, the Silver Moon Diner is located at 9605 Pulaski Highway in Middle River, MD. Covington is an African American native of Baltimore who attends Morgan State University.
The entire social media fiasco began with a negative Yelp review posted by Alexis after her and her family’s visit to the establishment. During my phone conversation with Alexis, she said that herself and her family went to the restaurant with high expectations after hearing about good things about what the restaurant has to offer. They ordered buffalo wings for an appetizer and, what happened next would set the tone for the rest of the visit. When Alexis’s mother attempted to feed the food to her nephew, she noticed that the meat was pink and undercooked. The family asked if the wings could be taken off the check because they were undercooked. The waiter, who Alexis said seemed unprofessional, took the wings back and re-fried them. When she brought them back out, they were burnt. Things took a turn for the worst when one of the waiters assumed that Alexis was raising her voice and attempting to get aggressive. Alexis and her family were asked to leave by Nicolette Protopapas. As they were leaving the diner, Alexis said that Nicolette and another employee were saying racial slurs, one them referring to her as “Ms. Obama.” The police were called. No apologies were made on behalf of the establishment.
After leaving the restaurant, Alexis did what any dissatisfied customer would do and left a review. Yes, Alexis expressed how she felt about her visit on her personal Facebook page but she did not hesitate to take it to Yelp and the diner’s Facebook page. Following that, Covington began to receive screenshots from Nicolette‘s personal Facebook page. (see below)
This screenshot lead to more bad Yelp reviews and Protopapas personally messaged Alexis threatening her with a lawsuit. Since this incident, Alexis was granted a temporary restraining order against Nicolette. No one from Protopapas‘ end would comment on the incident. This situation sparked much social media outrage. Alexis and her friends are planning to rally at the restaurant at a later date since the first one was cancelled due to inclement weather.
This situation goes beyond under-cooked wings and exchanged words. This type of behavior at any business is unacceptable. If you want to voice your opinion, you can contact the Silver Moon Diner directly at 410-682-5050 or email them at Enquiries@silvermoondiner.com.